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OfflineMaps FAQ


I have just purchased the application on the Play Store, but the download doesn't start or fails

This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact the Google Play support.


I have a new device, can I install the complete version without paying again?

Yes.

You need to reuse the same Google account on your new device. Then open the Play Store application, click on the top/left menu, select “My Apps & Games” and all your purchased applications will be listed in the “Library” tab.


I want to re-install the complete version on my device but the Play Store ask me to pay again

Be sure that:

  • You are using the same Google account you used when you purchased the application;
  • You didn't cancel your order, asked for a refund or received an automated refund.

If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status.


Is is possible to transfer the application from one Google account to another

Unfortunately not. Google doesn't allow it yet.


When trying to make a purchase, I'm getting the message "Not available in your country"

It means you're currently located in a country where the Play Store doesn't offer paid application.

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