AlpineQuest FAQ

The Lite version is a free and time-unlimited application offering a subset of the complete version.

Differences are listed by features in the main description page.

Yes. It's even recommended so you don't start it by inadvertence, and it will free space.

All your cached maps and saved landmarks are shared by both versions, and are not removed when you un-install any version.

AlpineQuest doesn't support the new MemoryMap format (.QC3 file extension), as well as encrypted maps. You can use the free Lite version to check if your maps are compatible.

Yes.

Android versions smaller than the 3.0 cannot manage files bigger than 2GB. On those versions you will get errors while displaying parts of the maps which are stored after this size limit.

Starting with Android 3.0, you will be able to read very big maps correctly.

Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process.

Google Play will however remember that you have purchased the application and you won't have to pay again.

The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail.

No.

We have no control over the Google accounts of our users. Try to contact Google.

Yes. All purchased applications are linked to the Google Account of your device.

• If you have bought AlpineQuest on Google Play, you just have to use the same Google Account on your new phone, and you will be able to re-install all your paid applications for free;
• If you have bought AlpineQuest on our website, you just have to use your same activation key/e-mail to register the application on your new device.

Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again.

If you don't see the application, check that:

• You are using the same Google Account you used when buying the application;
• You didn't cancel your order, ask for a refund or receive an automated refund;
• You were using the paid version of the application;
• You have a working Internet data access.

Finally, you can send us your order number so we can check its status.