Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
en:help:faq [2015/11/28 20:28] – [I have bought the application using a first Google Account, and I would like to transfert it to another one. Is it possible?] psyberia | en:help:faq [2019/12/16 10:40] – alpinequest | ||
---|---|---|---|
Line 1: | Line 1: | ||
< | < | ||
+ | |||
====== OfflineMaps FAQ ====== | ====== OfflineMaps FAQ ====== | ||
- | ===== Google Play issues ===== | + | \\ |
- | ==== I have just purchased the application on Google | + | ===== I have just purchased the application on the Play Store, but the download doesn' |
- | Unfortunately this is a Google Play issue, which is sometimes overloaded, | + | This is a Google Play issue and unfortunately there is nothing |
- | Google Play will however remember that you have purchased the application and you won't have to pay again. | + | \\ |
- | The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail. | + | ===== I have a new device, can I install the complete version without paying again? ===== |
+ | Yes. | ||
- | ==== I have bought | + | You just need to reuse the same Google |
- | Unfortunately it's not possible. We do not have any control on user accounts, and even Google is not able to do it.\\ | + | \\ |
- | You can however use applications from various accounts at the same time, [[http:// | + | |
+ | ===== I have a new device, how can I reuse all the data I have on my old device? ===== | ||
- | ==== I have a new phone/device, can I use the paid version of the application | + | The application saves all its data in its application folder. In order to reuse your data, you need to copy this folder from your old device to your new device. [[en: |
- | Yes. | + | * If the application folder is located on an SD card, you can simply reuse the same SD card on your new device; |
+ | * Otherwise you need to manually copy the folder: you can use your USB cables and a computer, or create a ZIP archive of the application folder and copy this archive using a cloud application. | ||
+ | |||
+ | After moving the application folder, be sure to correctly setup the application on your new device [[en: | ||
+ | |||
+ | \\ | ||
+ | |||
+ | ===== I want to re-install the complete version on my device but the Play Store ask me to pay again ===== | ||
+ | |||
+ | Be sure that: | ||
+ | * You are using the same Google account you used when you purchased the application; | ||
+ | * You didn't cancel your order, asked for a refund or received an automated refund. | ||
- | All purchased applications are linked to the Google Account of your device, | + | If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status. |
+ | \\ | ||
- | ==== I have used the same Google | + | ===== Is is possible to transfer |
- | Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again. | + | Unfortunately not. Google doesn' |
- | If you don't see the application, | + | \\ |
- | * You are using the same Google Account you used when buying the application; | + | |
- | * You didn't cancel your order, ask for a refund or receive an automated refund; | + | |
- | * You were using the paid version of the application; | + | |
- | * You have a working Internet data access. | + | |
- | Finally, you can send us your order number so we can check its status. | + | ===== When trying to make a purchase, I'm getting the message "Not available in your country" |
+ | It means you're currently located in a country where the Play Store doesn' | ||