Differences

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--- en:help:faq [2015/11/28 20:27] – [I have bought the application using a first Google Account, and I would like to transfert it to another one. Is it possible?] psyberia
+++ en:help:faq [2019/09/05 11:59] – alpinequest
@@ Line 1: / Line 1: @@
 <sub>[[en:help|Online Help]] > [[en:help:faq|FAQ]]</sub>
 ====== OfflineMaps FAQ ======
-===== Google Play issues =====
+\\
-==== I have just purchased the application on Google Play, but the download doesn't start or failed. What can I do? ====
+===== I have just purchased the application on the Play Store, but the download doesn't start or fails =====
-Unfortunately this is a Google Play issue, which is sometimes overloaded, and we have no control over this automated process.
+This is a Google Play issue and unfortunately there is nothing we can do in this case. You just need to wait some time and the download will start. If the problem persists, you can contact [[https://support.google.com/googleplay/contactflow?hl=en|the Google Play support]].
-Google Play will however remember that you have purchased the application and you won't have to pay again.
+\\
-The only thing to do is to wait few minutes for the download to start. If you think it's something else, contact us by e-mail.
+===== I have a new device, can I install the complete version without paying again? =====
+Yes.
-==== I have bought the application using a first Google Account, and I would like to transfert it to another one. Is it possible? ====
+You need to reuse the same Google account on your new device. Then open the Play Store application, click on the top/left menu, select "My Apps & Games" and all your purchased applications will be listed in the "Library" tab.
-Unfortunately it's not possible. We do not have any control on user accounts, and even Google seems not being able to do it.\\
+\\
-You can however use applications from various accounts at the same time, [[http://www.technipages.com/android-add-google-play-apps-other-account|see here]].
+===== I want to re-install the complete version on my device but the Play Store ask me to pay again =====
-==== I have a new phone/device, can I use the paid version of the application on it without paying again? ====
+Be sure that:
+  * You are using the same Google account you used when you purchased the application;
-Yes.
+  * You didn't cancel your order, asked for a refund or received an automated refund.
-All purchased applications are linked to the Google Account of your device, you just have to use the same Google Account on your new phone, and you will be able to re-install all your paid applications for free.
+If you have any doubt, contact us by email with your Google Play purchase order ID so we can check its status.
+\\
-==== I have used the same Google Account on my new phone/device, how can I re-install the application ====
+===== Is is possible to transfer the application from one Google account to another =====
-Start the Google Play application and go into your applications list. You should see all your previously purchased applications and be able to re-install them without paying again.
+Unfortunately not. Google doesn't allow it yet.
-If you don't see the application, check that:
+\\
-  * You are using the same Google Account you used when buying the application;
-  * You didn't cancel your order, ask for a refund or receive an automated refund;
-  * You were using the paid version of the application;
-  * You have a working Internet data access.
-Finally, you can send us your order number so we can check its status.
+===== When trying to make a purchase, I'm getting the message "Not available in your country" =====
+It means you're currently located in a country where the Play Store doesn't offer paid application.